Here are a list of frequently asked questions our clients ask when booking a Party Package or event. We hope you find your answer here, if not send an email to:
To see each answer, simply click on the headings for each question:
Do I need to pay a deposit for my event?
A non-refundable deposit is required to secure the date you are looking to book for your event. This is in placed to ensure the date is reserved for you. Final balance is usually payable a week before the party.
Due to the recent COVID-19 pandemic, we are no longer taking cash as a method of payment and we would prefer either a Bank Transfer or PayPal transfer for your booking.
How safe is your equipment?
Whilst setting up, we thoroughly make sure that none of the equipment is going to cause a hazard. We insure that no Fire Exits are blocked, speakers or lights will not topple over and that there is absolutely no lose wiring for your party to trip over! All Equipment is covered with a Public Liability Insurance Policy in which we are covered up to £10 million underwritten by the International Insurance Company of Hannover Limited.
To view a copy of the Certificate, please click here
What type of equipment do you use?
This all depends on the size of the venue we will be performing at and the package you have selected. We have a variation of PA setups ranging from speakers, par-can led lights, lasers, smoke machines and other effects units to suit your needs!
What type of music do you play?
Choosing the right music for your party can be a tricky one, however A.C.Knell Entertainment caters for all genres ranging from the 1950’s – present day chart music.
We allow you to tailor the music package to suit your needs and even offer advice when needed. Our musical libraries contain over 100,000 songs and 11,000 karaoke tracks to choose from with extensive music playlists.
If you wish to, we can always meet prior to the event to choose a suitable playlist to keep you and all your guests happy!
What area do you cover?
We cover the whole of Sussex, Surrey, Hampshire and Kent. However if special exceptions can be made if your event is a greater distance.
Where are you based?
Originally we were based in Haywards Heath however we have now moved to a bigger location in Wivelsfield. Our address can be found on the Contact us page.
Can I request a song on the night?
Unlike some DJ’s who usually peform to a set playlist, all our Entertainers are flexible and approachable on the night to play the songs that you ask for.
Is your equipment PAT tested?
Yes, every year a qualified electrician checks our equipment. Regular maintence also makes sure that the equipment is in top working order.
What power supply do you require?
We require at least two 13 amp earthed sockets within 5 metres of the setup area. If your function is in a marquee then a generator will be required.
Do you use strobe lighting as one of our guest suffers from Epilepsy?
We understand that guests with epilepsy maybe affected by lighting, so we do not use strobe lights in at any of our gigs. Our setups may vary from projector lights, led par cans or lasers; depending on your preference.
What happens if you break down on the way to my function?
All of our entertainers are covered by the UK Rescue, Relay & Home start Breakdown Cover and we always leave early giving me plenty of time to get to your venue. In the event of a breakdown, we can always arrange for alternative transportation to your venue.
How long does it take to setup at my event?
Depending on the setup you have chosen, a maximum of 1.5 hours is required to setup at any type of function; unless the venue is not at ground level, then longer may be required. We usually endeavour to dismantle our equipment and clear the venue in just under an hour.